About the Customer
Nortek Security & Control is the leader in security, home automation and personal safety wireless devices, products and solutions. With more than 3+ million commercial, residential, and personal systems deployed, their service provider and dealer partners, as well as their end-customers, trust them hundreds of times a day to protect what matters most and make their lives easier.
From the world’s first wireless garage door opener, to voice-controlled systems, to stylish touchscreen entry, Nortek Security & Control is at the forefront of the Security and Smart Home industry.
Project Overview
Nortek Security & Control sought immediate assistance to stabilize their MCAD integration within the Agile PLM environment. The existing integration, previously implemented by another vendor, was not functioning as intended and required a reliable, up-to-date solution. XPLM collaborated closely with Nortek to establish a robust and fully functional MCAD–Agile PLM environment compatible with EC 3.4.0 and later upgraded to EC 3.5 and Agile PLM 9.3.5. Additionally, key personnel were trained to effectively manage and troubleshoot the integration, ensuring long-term system stability and optimized performance across product development processes.
The technical team at XPLM have been superb at resolving technical issues regarding our MCAD EC connector (implemented by another partner). In my humble opinion, you would have to be crazy to go to anyone else for technical support.
Solution
XPLM provided comprehensive technical services to stabilize and optimize Nortek’s MCAD integration within the Agile PLM environment. The project included resolving multiple open service requests and ensuring compatibility with EC 3.4.0 and 3.5 through targeted patch updates and upgrades. In addition, XPLM conducted on-site administrator and troubleshooting training to enable Nortek’s key personnel to independently manage and maintain the system. By implementing a sustainable support structure and an annual service contract, Nortek achieved a reliable and future-ready PLM environment with significantly improved user support and faster issue resolution.
Benefits
- Targeted training empowered employees to work more efficiently and handle daily tasks with greater confidence
- With the XPLM support service contract in place, administrators have continuous access to expert assistance whenever needed
- Improved system stability and faster response times enable Nortek to deliver solutions to end users more quickly and reliably
