Enterprise Support for Mission-Critical Integration
Proactive, SLA-backed expertise worldwide
Your Outcomes, Our Obsession.
You get a dedicated, collaborative team that treats your uptime like our own. The result is a relationship built on trust, continuity, and measurable impact.
Expert support that keeps your business running smoothly →
Our deep understanding of your unique setup means that no one can support you more effectively than XPLM’s own specialists.
Direct added value through comprehensive preferred support →
With Enterprise Support, your individual customizations are fully covered as part of the software maintenance for your system integrations.
Responsive support and tailored solutions →
Your VIP status guarantees that your requests receive immediate attention from your dedicated contact person.
Full cost transparency →
Plan your recurring expenses with ease by putting dedicated service hours into your budget. Use these hours flexibly for adjustments, training sessions, consultations, and more.
Support Portal →
A dedicated portal, hotline, and remote assistance streamline troubleshooting and speed time-to-resolution.
Long-term solutions you can rely on →
We address your needs with sustainable, well-founded solutions rather than rushed workarounds.
Cost transparency and planning reliability
With our Standard Support Package, you receive a solid foundation of essential support services. However, our Enterprise Support takes it a step further—offering a broader range of services, higher responsiveness, and deeper system involvement. Our Fixed Price Model ensures full cost control and budgeting reliability—giving you the freedom to plan confidently and avoid unexpected expenses. Enterprise Support allows you to align your support needs precisely with your operational priorities, backed by predictable, transparent pricing.
Standard
Included in Software Subscription
Enterprise Support
Despite our diverse requirements, we successfully defined a common data model, automatically generated by the integration during project up loads. Native and derived data now reliably support procurement and production – helping prevent incorrect orders and costly mistakes.